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Our commitment to safety

We want you to move freely, make the most of your time, and be connected to the people and places that matter most to you.

That’s why we’re committed to safety—from the creation of new standards to the development of technology with the aim of reducing incidents.

Masks are no longer required

Riders and drivers are not required to wear masks when using Uber.*

However, the CDC still recommends wearing a mask if you have certain personal risk factors and/or high transmission levels in your area.

Remember: many people still feel safer wearing a mask because of personal or family health situations, so please be respectful of their preferences. And if you ever feel uncomfortable, you can always cancel the trip.

To learn more, go here

Updating our no-front-seat policy

Riders are no longer required to sit in the back seat. However, to give drivers space, we ask that riders only use the front seat if it’s required because of the size of their group.

Thank you for helping take care of one another

We know the pandemic has been difficult. But you’ve continued to go the extra mile to help protect our communities—whether it’s wearing a mask, making space for one another, or giving drivers the respect they deserve. Thank you for that.

It’s still important to take safety precautions while riding, driving, and delivering. So make sure to roll down the windows for extra airflow, sanitize your hands before and after trips or deliveries, and always cover your cough or sneeze.

All drivers are background checked before their first trip

Before anyone can drive with Uber, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. In addition, Uber rescreens drivers every year¹ and uses technology to look for issues in between.
How driver screening works

There’s emergency help if you need it

In an emergency, speed and accuracy are critical. If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher. And in a growing number of US cities, this information is automatically provided to the authorities.
See how it works

We’ve built technology to look out for you

We hope every trip is a smooth one, but things don’t always go as planned—which is why we built RideCheck. By using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or if a possible crash has occurred. If the app alerts us to anything out of the ordinary, we’ll reach out to provide you with the resources you need to get help.
Learn more about RideCheck

There’s auto insurance to help protect you

Leading auto insurance providers help protect riders and drivers on the Uber app. Uber maintains commercial auto insurance in case of a covered accident, including at least $1 million in liability insurance on behalf of drivers and delivery people once a ride is accepted.
Learn more about insurance

You have our support, whenever you need it

Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents. If you’re in immediate danger, you should always contact authorities first.
How to reach us

Your personal details stay private

We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver’s trip history.

More about safety at Uber

Our Community Guidelines
Rider safety
Driver safety
Women’s safety
Road safety
Courier Safety

*Masks may still be required by law in some areas. Please check your local requirements regarding COVID-19 safety protocols. Everyone using the Uber platform is required to comply with applicable laws and regulations while doing so.

Screenshots may differ from your in-app experience. The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.

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